Frequently Asked Questions

How to Care for Your Products

  • For all prints it’s better to keep them out of direct sunlight. When you receive your print it will come rolled. Roll it in the opposite direction to flatten.

  • For linen and cotton blend wash at 30 deg celcius and iron on low. For the organic cotton scarves the material is more delicate. Therefore it’s better to dry clean.

  • Never wash! Instead dry clean. If your scarf gets crinkly just dampen with a spray bottle and reshape on a flat surface.

Prints

  • Only if stated in the product description.

  • Currently all giclée prints are printed onto sustainable Hemp paper. I also use recycled paper for my golden prints and bamboo paper for my screen prints.

  • In terms of paintings yes, but all prints are soldin batches or are limited edition (such as risographs and screen prints)

Notes and Cards

  • In most cases - yes! I can supply either a handwritten or typed note inside the package

  • Yes, always!

Shipping Policy

 
  • I ship all over as long as it’s reachable from Portugal using CTT (the postal service here)

  • Where possible I try to use as little plastic as possible. Prints will come rolled in plastic free cardboard tubes with tissue paper, whilst textiles come in plastic free packaging too. However, framed prints - due to their delicacy - will come in repurposed bubble wrap.

  • Shipping is set by country:

    • Portugal - Free Shipping + €2.00 for each extra item

    • EU- €3.50 +
      €0.50 for each extra item

    • Rest of the World - €4.50 + €2.00 for each extra item

Returns

  • You have 14 days to return an item from receiving it. Digital products can not be returned. Items must be in the same condition and packaged in the same way.

  • If the item has not been dispatched you can receive a full refund. Please contact my email hello@emmamake.com

  • Digital product are non returnable

  • For an address please email hello@emmamake.com

  • If you receive a parcel that’s been mishandled please email me at hello@emmamake.com with 1-2 photos so I can sort out the situation